At LeasePlan we strive to deliver an excellent service to all our customers. We recognise things can sometimes go wrong, and we encourage customer feedback to help us ensure any problems are identified quickly, resolved effectively, and our services are improved for the future.
The table below shows complaints data reported to the Financial Conduct Authority (FCA) for the sceond half of 2017. This includes the number of complaints opened, closed and the percentage upheld, or found in favour of the customer.
Firm Name: LeasePlan UK Limited
Brands/trading names covered: Network, LeasePlan Go, LeasePlan
Period covered: 1st July 2017 to 31st December 2017
Number of complaints opened by volume of business
|Product/Service Grouping||Number of complaints opened *||Number of complaints closed||% closed within 3 days||% closed after 3 days, but within 8 weeks||% Upheld||Main cause of opened complaints|
|Insurance and pure protection||1||1||0%||100%||0%||N/A|