If breakdown assistance is in your lease and you need help, call 0800 212 562.

I have lost my car key – what should I do?

If you need immediate access to your vehicle, cannot locate a spare key and your contract includes breakdown or recovery with LP Assist, please call breakdown assistance. If you have access to your vehicle using the spare key, you will need an authorisation letter from us to obtain a new key from the manufacturer.

I have put the wrong type of fuel in my vehicle.  What should I do?

Do not start the vehicle or attempt to drive it. Call breakdown and recovery for advice on the rectification measures required.

My vehicle has been recovered by LP Assist.  Am I entitled to a replacement vehicle while mine is off the road?

Through LP Assist you are entitled to a hire vehicle for either the first 24 or 48 hours, depending on your contract. After this time, if you also have LeasePlan daily rental cover, we will contact you to see if you need to extend your hire. If you do not have daily rental cover with LeasePlan, then refer to your own provider.