Use this guide in full:

Use this guide to look around the vehicle and make notes of any visible damages that you may spot. Your own pre-collection inspection helps you to understand specifically what damage there is on the vehicleand helps avoid any surprises in terms of unexpected costs.

Ensure that your vehicle is clean inside and out:

When you inspect your vehicle and, also importantly, on the day of collection, ensure the vehicle is in a clean condition inside and out. If your car is dirty, it makes it more difficult to spot and make a note of any damage. If your vehicle is dirty on the day of collection, pick-up could be aborted and you may be charged for the rescheduled collection.

Inspect your vehicle in natural daylight

Park your vehicle in good natural daylight, avoiding shadow cover from trees etc. This will help you to spot any dents or scratches that may otherwise be difficult to see.

Inspect your vehicle when its dry:

A wet car will make it much harder for you to spot and make note of any scratches and dents. If the car has just been washed, or if it has been raining, make sure it's dried thoroughly before inspection.

How best to spot dents:

You are more likely to spot dents if you look down a vehicle's profile (side on), rather thank looking head on. Also, view the vehicle from different angles.

Inspect all panels:

Don't forget to inspect the lamps, windscreen and mirrors and the less obvious panels of a vehicle, such as the roof or those below bumper height.

Be objective: 

Inspect and appriase your vehicle as objectively as you can, using the tips above. Consider asking a friend or colleague to help you.

To avoid any unforeseen damage charges, there are a few things that you can do before your vehicle is collected and taken away for appraisal

Fair Wear & Tear Guidelines

View the Fair wear and tear guide for cars here

View the Fair wear and tear guide for vans here

Find out more about what you need to do before you return your vehicle here

     

Returning your vehicle guide

• In case your vehicle has a "tyre mobility set", it must be in a working condition (sealing compound and a 12v compressor that plugs into the cigarette lighter)
• The original wheel caps

Remove all personal items

Please also remember to remove all personal effects from your vehicle prior ro collection, such as:

• Music CD's
• Road maps
• Sunglasses
• Fuel card

Remember to check all storage areas in your vehicle including the boot, glove box, door pockets and all other storage spaces. We are unable to return personal effects left in the vehicle after it has been collected.

Tyres

The fair wear & tear appraisal also includes the inspection of tyres. if winter tyres were included in the service agreement, the complete set of 4 wheels, including rims and bolts, must be returned. If a vehicle is returned during winter, the same applies for summer tyres.

Many manufacturers no longer include a spare wheel and instead equip their cars with a so-called "Tyre Mobility Set" consisting of a sealing compound and an air compressor (12 Volt). If your car is equipped with a Tyre Mobility Set, then it must be returned. In case the vehicle was supplied with a spare wheel, it is mandatory that it is on board when the car is returned.

Stickers

Advertising stickers, sign writing, decals (including glue residue), regardless of size and condition, can have an impact on the resale value of the vehicle. As a result, they must be completely and cleanly removed prior to selling the vehicle, regardless of whether they are on the bodywork or glass area. Any costs incurred by LeasePlan for the removal of the above will be recharged. Please refer to your local LeasePlan contract for the specific agreements regarding the method of returning in relation to stickers.

Cleaning

Unpleasant smell and/ or stains in the vehicles' interior can affect a returned vehicle's used value. You may therefore feel it is necessary to have your vehicle completely cleaned using a professional cleaning company before it is returned.