What's Acceptable and Unccceptable?

It's said that a picture can paint a thousand words, so make it easier for you to understand fair wear and tear, you'll find diagrammatic representations of what is - and what isn't - acceptable throughout this guide.

Naturally, it is a challenge to cover every single form of damage that could occur. But by the time you've finished this guide, you'll have an excellent idea of the minimum standard expected for return vehicles. 

Please note that the assessment of fair wear and tear is generally dependent upon the age and mileage of the vehicle under inspection. Certain breakages and damage however are not acceptable, regardless of age and mileage, and these, amongst others, include missing items or broken glass, accident and impact damage. In all cases, we will endeavour to assess damage recharges fairly, charging on a repair rather than replacement basis where possible.

When our independent partners complete their inspection they will provide a condition report which identifies any damage on the vehicle outside the acceptance of fair wear and tear. This report will also detail the repair method and cost of repair. An appraisal report is prepared for our used vehicle buyers.

For examples of what is acceptable or unacceptable please click on the links below

Leaseplan adopts a proffessional approach in respect of the end-of-lease return process. We offer both our leasing and remarketing customers a service that is fully independent, fair and transparent. We have created minimum standards in relation to the expected condition of each returned lease vehicle. These standards are widely known as "Fair Wear & Tear" and are comprehensively detailed in our fair wear and tear guidlines.

Following its return to LeasePlan each vehicle will undergo a detailed inspection in relation to its interior and exterior condition. In order to maintain independence LeasePlan has engaged the services of SGS Automotive and DEKRA Automotive Services to carry out these inspections. Both of these companies are market leaders in the area of vehicle inspection and verification and provide an inspection that is evaluated using manufacturer data. For every vehicle a condition and appraisal report is produced. These are made available to our leasing customers and our used vehicle buyers.

The enrtire inspection process has been independently reviewed and evaluated by TÜV Nord. LeasePlan is proud to have this process certified according to the Fair Wear and Tear standard of TÜV Nord.